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We receive only a limited number of some items, so we offer them through a queue. You join the queue on the item's own page, and when the item arrives, we email you a Pre-order turn: a time slot to choose and order yours.

No. Joining is free, and it doesn't commit you to buying. You pay only if you decide to order during your Pre-order turn.

No: there is one place per person in each item's queue. You can join the queues of as many different items as you like.

Each item's queue goes in the order people joined it. Those who joined earlier get their Pre-order turn first.

A Pre-order turn is your time slot to choose and order the items you queued for. Most Pre-order turns last two hours during the European daytime, and we email yours at least a day in advance.

Makers often deliver a collection in parts over several months, a few items at a time. Each shipment gets its own Pre-order turns, and you get one Pre-order turn per shipment for all the items in it that you're queuing for.

Open the link in your Pre-order turn email. It shows the items you're queuing for in that shipment; choose each one on its own page. We then email you a checkout link that takes you straight to checkout.

No. Everything you choose during one Pre-order turn goes into one order with one shipping fee.

An item you don't order passes to the next person in its queue. You can pass it yourself on the item's page during your Pre-order turn, or simply let the turn end.

Use the Leave the queue link at the end of our pre-order emails. Your place in that item's queue is then removed.

If every unit goes to those ahead of you, we let you know by email. You keep your place in the queue, and we'll write to you if more arrive.

Not always. Deliveries can be smaller than ordered, and sadly the most popular items may not be enough for everyone in the queue. We'll write to you either way.

Once everyone in the queue has had their Pre-order turn, any items left go on sale to everyone, on our site and in our Helsinki shop at the same time.

For collections with an announced opening, leave your email on the collection's pre-order page and we'll let you know when pre-orders open. You then join the queue on each favourite's own page.